PT
Pholoso T
1 reviews | Active since Feb 2022
22 Jun 2022, 12:40
Delays in approving claims
The dealership is still waiting for a response to approve the claim for repairs, meantime I don't have a car and dealership cant do anything without the approval.
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Innovation Group's replyOfficial
22 Jun 2022, 12:44Dear Mr. Pholoso T****annye, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Jun 2022, 12:44
Official
Dear Mr. Pholoso T****annye, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team