ON
Olebogeng N
1 reviews | Active since Aug 2023
20 Mar 2025, 19:48
Delays in approval of claim
Delays in approval of claim.I booked car in for repairs on the 18th, the dealership submitted a claim. By the 20th the claim was still not approved. I need the car for transport innovation is taking too long to approve the claim
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Innovation Group's replyOfficial
24 Mar 2025, 08:07Dear Olebogeng,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply24 Mar 2025, 08:07
Official
Dear Olebogeng,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team