Delayed workers and *********** claims agents

This company has delayed employees and terrible claims processors!

My claim was put through yesterday, everything that was required was sent to them early than time frame. Called them after docs were sent through yesterday and they said they haven't received the docs.

After 5 minutes they say they did. I spoke to Thabo and he told me that I can call in at 10am today to get the outcome, I called in at 10.30am and they were giving excuses and told me I must call at 12pm.

At 11am they sent an email to the mechanic saying that they want to book an assessor to view the fault as the video that was sent to them isn't sufficient. Now they are saying it will take 1 to 3 days to get an assessor booked.

What nonsense is this and why was an assessor booked yesterday in the first place?!

Now I have to wait longer for my car because of the *********** workers that innovation group has employed! This is not on and I am taking this to the attention of the ombudsman!

My debits are all paid on time and when its time to claim they say and do their own things!