LB
Lucky B
1 reviews | Active since Aug 2020
05 Jan 2026, 16:35
Delayed Tyre and rim claim
Made a claim at 09h00. Calling them, Sent from pillar to post until 16h00. They told me that my insurance has expired while I paid in December 2025.. Only to find out that they captured the car Vin number wrong. I'm extremely not happy with what happened to me today. I've been frustrated the whole day because the dealership that has to fit in the the Tyre is now closing at 17h00.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
06 Jan 2026, 07:24Dear Lucky Buthelezi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Jan 2026, 07:24
Official
Dear Lucky Buthelezi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team