Delayed Repairs

I called innovation after making a booking for repairs, a week before. On the 10/May/2021 I dropped my vehicle at Hatfield VW, and the service advisor submitted a claim on my behalf and was told that the assessor will assess the vehicle on the 11/May/2021.The assessor was at the dealership just before midday today. Yet when I called in I was told about the turnaround time which will only start today. All I’m asking it’s a sense of urgency on your side, every month I make a provision for your debit order to go through never had a missed payment. But yet I must suffer when it comes to authorisation. The assessor is holding back my report of which if he had it submitted I would have got my authorisation already. This is appalling.