NM
Ntshavheni M
1 reviews | Active since Aug 2012
01 Mar 2024, 09:17
Delayed reimbur*****t
Sometimes last year i received an email saying that i should buy tyre pressure monitoring sensor and send a proof of purchase ,i bought the product in December and misplaced the receipt and I recently found the receipt and forwarded it to them, now it seems that responding to the email so late is the problem i don't know if i will be reimbursed because because they are still waiting for respond from the legal department i don't know how long it is going to take
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Innovation Group's replyOfficial
01 Mar 2024, 09:47Dear Ntshavheni Mafunisa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply01 Mar 2024, 09:47
Official
Dear Ntshavheni Mafunisa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,