SB
Shanade B
1 reviews | Active since Jan 2016
27 Jan 2016, 14:44
Delayed feedback and documentation requests
After a five day delay and then no response to my second email asking for confirmation of the receipt of my documents I received an unapologetic email asking for more documentation. Their client damaged my car but I am made to feel responsible, validating myself to no end before they can process my claim.
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Replies (1)
Innovation Group's replyOfficial
28 Jan 2016, 11:27Hello Shanade,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Best regards,
Innovation Group's reply28 Jan 2016, 11:27
Official
Hello Shanade,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Best regards,