Delay in authorizations

My car has been sitting at a workshop for 3 weeks now, and I keep following up everyday and they keep saying Nyiko will come back to me, the vehicle has been at the dealer since late October, with ridiculous unnecessary back and forth and every time I call, I get told the authorization will be send in less than an hour, am not sure if their hour is a year or what. They also refuse to authorize my gab cover on a bearings, they claim if you have 2 mechanical fault identified at the same time, they only paying for one and they cannot authorize for both even though am covered for all the faults identified, the gap cover that we also paying cannot be authorized on two mechanical faults at a time, so if you want to claim don't ever claim two issues at once.

Pathetic unnecessary delays, something that can take a week takes months to resolve