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Gateway V

1 reviews | Active since Nov 2018

05 Nov 2018, 13:10

Debtors Payments

Innovation group owes our dealership money for repairs performed for upto 5 years. They charge their clients for policies and then do not pay the dealers after the repairs are performed. We have contacted them and sent them invoices numerous times but still they do not pay us. I urge all customers to stop buying their policies and try different companies. Why should the dealers have to fund their business.

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Replies (3)
Innovation Group
Innovation Group's reply05 Nov 2018, 13:12
Official
 Hi 

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply08 Nov 2018, 13:43
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team
GV
Gateway V's update08 Nov 2018, 16:00
Reviewer Update
Hi We have received some communication from your company. However we always get some sort of a response from different people at Innovation. So we shall wait and see of what transpires in the next few weeks and then re-evaluate our comments. Thanks