**************** by Innovation and ABSA

I currently hold a service plan policy with Innovation Group. On the 18th March 2022 I sent my car for service with the dealership I normally use. They called Innovation Group to confirm the payment and they were told my policy was cancelled in 2020 but I used my policy to service my car in 2021. I am following up with Innovation Group and they are telling me my policy is on hold that I need to contact ABSA. They are not willing to assist me about finding out what happened. I had to pay for my car service.