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On the 28 February 2018, I called innovation group customer care notifying them that my Vehicle has exceeded 300000 kms & I needed to make a claim. I was advised that the policy (motor med mechanically warranty) was still active up until the 31/03/18 and I can book in my vehicle for repairs at their preferred RMI dealer. After several attempts by the repairer to get hold of the claims department & 31-03-18 passed. I called them again you enquire about the status of my policy, I was told again the policy is still active regardless of the 300 000 kms. After a long wait/hold over the phone finally a claim was registered which was later Rejected due to the vehicle has exceeded the policy end mileage or date. I called the customer care for clarification, the agent said he don't understand why was the claim rejected as it shows on both of his systems/ computers that the policy is a month to month policy with no mileage / kms limitation and its still active, he tried to connect me to the claims department I hold for 25 minutes with no luck. I'm in the dark now on who's fooling who. Everytime I get different stories, my precious Vehicle is standing there in the workshop occupying space, now I have to pay for repairs, even thou I have a machanical warranty since 2014. Kindly assist?

Claim details are below.