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<p>I purchased my car on the 29 January 2016 and the dealership took out an extended motor warranty which was R12855.00. which was included in my finance amount from Absa. The last thing i ever expected was for my car to be written off 3 months later. After dealing with the physical and emotional trauma i started sorting out the admin involved in order to purchase another car. on the 17 of May i called Innovation Group to inform them of the accident and to cancel the policy. I called again on the 23 May and was informed by the agent i spoke to that the policies had been cancelled as of the 23/05/2016 and according to her the amount due to me is *R5242.40* For the life of me could not understand how do you get from R12k to R5k and i havent claimed not once!!!! i understand deductions for the 3 months that i have had the car, but HOW ON EARTH CAN IT BE R7582.60????</p> <p>The agent i spoke to was unable to to give me the breakdown as "it was not her department" and could not transfer me to the administrators and neither could she call them to request the breakdown on my behalf. She could only send an email to them and give me feedback in 72 hours!</p> <p>I WOULD LIKE TO KNOW HOW CAN A EXTENDED MOTOR WARRANTY FOR 4 MONTHS COST ME R7582.60 AND I HAVE NEVER CLAIMED??? IM NOT HAPPY ABOUT THIS AND WILL COMPLAIN ON EVERY SINGLE PLATFORM UNTIL I GET A RESPONSE I AM HAPPY WITH</p>