Daylight Insurance *******

I had a car breakdown and then I phoned on 21 January 2021 to request authorisation for a breakdown. I was informed that I should find myself a breakdown but I was allowed up to a maximum of R1000.

I indeed found a breakdown that towed the car from my place to the mechanic. However, for payment the breakdown advised me that for towing of less that R1500, they do not issue invoices and you pay cash.

Now I went back to innovation group for a refund of R850.00 that I paid. Innovation Group is now ducking and diving, refusing to refund me a lousy R850.00 and insists that I bring an invoice.

Now I am stuck because the policy of the breakdown is that they do not issue invoices for an amount less than R1500, whilst on the other hand Innovation Group insists that I must bring them an invoice.

What's even worse now is the poor customer service in that they do not even bother responding to my emails. Treating customers fairly gone through the window.