Daylight *******!

I am very appalled by the service I received from innovation group, I signed up for a service plan through them and paid all my instalments in full which totalled to R11072.10 as per my contract, it was supposed to be 3 services only 2 was completed/paid by them and because I unfortunately are not in the country and couldn’t make the last service they are now telling me that my policy is expired yet I still have one service left. What gets me is that my car is very low mileage and the services are minor each time, I calculated the service bills and it doesn’t even add up to R5k for the 2 times and yet I paid R11072.10! Why can’t they cover my last service which was as per contract as the lady said on the phone 3 services. Also as I am not in the country I obviously couldn’t have the service done, but planning on doing it next month as I was under the impression that the policy expires in November 26 as per my policy document, but I noticed that the debit order didn’t go off so I emailed them just to be advised that the policy is expired and paid up and so I asked can I still get my last service and got told NO! How is this even legal!? It is a total ******* paying for a service plan and they refuse what was promised to you! I am very disgusted with them and will not let this go as I paid for it! I will not recommend them to anyone! If I knew this I would have cancelled this plan a long time ago and stopped paying them!