ZM
Zanele M
1 reviews | Active since Mar 2019
30 Jan 2024, 11:27
Daylight ******* by Innovation Group -useless service and decision making based on emotions
I cancelled a maintenance plan and service plans for 2 vehicles in November and this company keeps on debiting my account and now they sent me an email that they can't refund me for the maintenance plan I never claimed for because of the reversed debit orders on my account in which I had a right to because of the cancelled service. I will rather save the money and pay service plans cash than giving innovation group my money. Innovation Group I want my refund for all the months I paid for that maintenance plan.
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Innovation Group's replyOfficial
31 Jan 2024, 11:55 Dear Zanele Mandisa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply31 Jan 2024, 11:55
Official
Dear Zanele Mandisa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team