Day light ******* on the hard working class

My engine on my Golf GTI recently seized and this couldn't of happened in a more worst time than festive 2024. Nevertheless I thought no problem my warranty cover with innovation group should take care of things. It is now 2025 and they have decided to decline my claim due to my service book not being up to date, even though all my premiums are up to date and I managed to get the dealer to update it with proof of last service that was done and I am a loyal customer of ABSA. These people will look for every reason not to honor your claim and yet they will continuously call you and harass you to sign up with them.