MM
Menzi M
1 reviews | Active since Oct 2020
15 Sept 2023, 14:31
Day light *******
I took a three-year service plan with the innovation group for Hydai i10, my service plan was supposed to start at 90 km, but they started it at 75 km. I am now told my service has finished, but I only did two services. When I started, I had already done the 75 km service with cash and you guys started my service on the wrong km. I cant pay for three services and only service my car twice and be told my plan is finished.
Please fix this!!!!
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Innovation Group's replyOfficial
20 Sept 2023, 08:16Dear Menzi Masengeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply20 Sept 2023, 08:16
Official
Dear Menzi Masengeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team