1 reviews | Active since Dec 2016
Day Light *******
Good day
I trust you are well .
I have another complaint or query regarding my policy . I took a service plan with around April/ May . The premium that I have been paying is R269.07 . I have a debit order running from my cheque account every month on the 20th. I have been honouring my debit order with failure .
I have discovered something a while ago and I contacted Absa to get some clarity . I have notice that you’ve been debiting me twice .
Debiting direct my account and also on my Absa Vehicle account you also debiting the same amount of R269.07.
I have attached my Absa Vehicle statement, and I can forward my bank statement from the day I took the policy with you .
Kindly investigate this matter and provide me with feedback . And refund me all the R269.07 that you have been debiting .
Looking forward to hear from you .
Dan Tshepo Chabalala *** ***
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team