ZI
Zakeer I

1 reviews | Active since Oct 2017

12 Nov 2019, 15:29

****d at innovation

Worst service ever i took out an extended warranty which covers everything on my vehicle and when i had i problem with my bukkie which was said to b mechanical and agents failure with d releaser bearing and pilot bearing (which caused extra wear on clutch plate ) by several different machanics innovation said it was wear n tear n rejected my claim bt escalated it to his senior... Next day had to call several times to speak to a manager coz dey always in a meeting wen i finally gt through to a manager he said that they are only prepared to pay for labor and bearings after making a noise with him... I have to now pay for my own clutch n pressure plate which costs close to R7000

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Replies (2)
Innovation Group
Innovation Group's reply12 Nov 2019, 15:35
Official
Hi  Zakeer,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team


Innovation Group
Innovation Group's reply14 Nov 2019, 16:23
Official
Hi Zakeer,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team