ZI
Zakeer I
1 reviews | Active since Oct 2017
12 Nov 2019, 15:29
****d at innovation
Worst service ever i took out an extended warranty which covers everything on my vehicle and when i had i problem with my bukkie which was said to b mechanical and agents failure with d releaser bearing and pilot bearing (which caused extra wear on clutch plate ) by several different machanics innovation said it was wear n tear n rejected my claim bt escalated it to his senior... Next day had to call several times to speak to a manager coz dey always in a meeting wen i finally gt through to a manager he said that they are only prepared to pay for labor and bearings after making a noise with him... I have to now pay for my own clutch n pressure plate which costs close to R7000
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
12 Nov 2019, 15:35Hi Zakeer,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply12 Nov 2019, 15:35
Official
Hi Zakeer,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
14 Nov 2019, 16:23Hi Zakeer,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply14 Nov 2019, 16:23
Official
Hi Zakeer,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
