CUSTOMER SERVICE

I have missed the payment on the 20th December 2022, i get paid early in December and i thought the debit order went through early as well only to find out when i took the car in for service the normal practice is if the debit order was not successful this month the following month there will be double deduction, any away i have being trying to pay the outstanding amount with no luck i have been promised that the link with the account will be sent to me its been a week and still waiting, i am very disappointed with their level of service delivery, providing information, response time, not result orientated. we have been their client for over 5 years, since we bought our vehicle, and we have extended the service plan. we urgently need to book the vehicle in for service, sadly none of the customer service agent are responding, nor answer phone calls, send us information nor follow up to ensure we get assistance.