YA
Yogan A
1 reviews | Active since Jun 2018
15 Oct 2019, 09:52
CUSTOMER DECEPTION
PLEASE NEVER TAKE A SERVICE PLAN WITH ABSA INNOVATION GROUP
THEY NEVER FOLLOW UP WITH ANY CALLS OR COMPLAINS
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
15 Oct 2019, 10:01Hi Yogan, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
Innovation Group's reply15 Oct 2019, 10:01
Official
Hi Yogan, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
YA
Yogan A's updateReviewer Update
15 Oct 2019, 10:11Hi Complaints Team
Just to let you know i called through your call center again and verified my details for 5th time me hold for 7 mins and 22 seconds.
i have recordings of all the calls with your customer service consultants.
I can share how *********** your staff is.
This is really poor customer service.
Just to let you know i called through your call center again and verified my details for 5th time me hold for 7 mins and 22 seconds.
i have recordings of all the calls with your customer service consultants.
I can share how *********** your staff is.
This is really poor customer service.
YA
Yogan A's update15 Oct 2019, 10:11
Reviewer Update
Hi Complaints Team
Just to let you know i called through your call center again and verified my details for 5th time me hold for 7 mins and 22 seconds.
i have recordings of all the calls with your customer service consultants.
I can share how *********** your staff is.
This is really poor customer service.
Just to let you know i called through your call center again and verified my details for 5th time me hold for 7 mins and 22 seconds.
i have recordings of all the calls with your customer service consultants.
I can share how *********** your staff is.
This is really poor customer service.
Innovation Group's replyOfficial
18 Oct 2019, 08:57Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
Innovation Group's reply18 Oct 2019, 08:57
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,