Currently receiving one of the most disgusting and unprofessional service from this so called company!!!!!!!!

I am typing this review in pure frustration!!..I bought a car from WebuyCars in Feb 2024 and also took a 2 years mechanical warranty. I just sold the very same car back to WebuyCars now in Sept. I was then advised to call the Innovation Group to claim back my mechanical warranty fee since I did not use it....You will not believe that I have been dealing with Innovation for a whole 3 weeks now without any resolution. Whenever I call (with my airtime, because they never bother to call to update you or anything), I am told that the money was paid to the finance house (Standard Bank) and sent the POP to their Insurance department. When I called the bank to verify, they advised that they have not received anything from Innovation Group. I then called Innovation again and requested that they send rhe POP to me so that I can forward it to the bank, they refused!!!!. Told me about their company policy not agreeing to that since the car was financed..Very funny that their are too quick to point out "company policy" yet they are giving sh*ty service!!!....with all my attempt of getting this resolved, phoning everyday to get assisted and failing I then landed on Pieter from Standard bank who helped me beyond borders, to an extend that he facilitate a conference with me, him and Innovation but with all his explanation to the agent we were dealing with from Innovation, he was still being taken from pillar to post and then we were since left hanging as the agent was transferring us to payment and line was just ringing and ringing without any answer, until we hanged up!!!!!! Till this day I have not heard anything from them!!!....I am now going to persue other steps to deal with them and inforce the law in order to get my money paid back!!!!! I NEED MY MONEY BACK!!!!!