KB
Katlego B

1 reviews | Active since Jan 2011

04 Oct 2024, 11:23

**** Cover - Innovation Group

I am hardly 3 months into their warranty, service plan, and top-up plan. I took these 3 plans from Innovation to obviously limit the cost of repairs on my car; now, as their policy states, it will only be effective after 3 successful debits from my account, which has happened. Unfortunately, my car is now showing signs of leaking oil as I had to top up oil, which I have never had to since 2018 of owning this car, and guess what? Of those covers that I have with Innovation now, they don't cover the oil samp, which VW says needs replacing. I have yet to see anything on all those covers that says they don't cover the oil samp and I believe the reason they don't cover it is because it's expensive. It is really bad for Innovation to have me pay for a cover, knowing that things like oil samp are not covered when the only reason I got those covers was so I can make needed repairs as and when required. Don't bother with this Innovation company it's just another ****.

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Replies (1)
Innovation Group
Innovation Group's reply04 Oct 2024, 13:20
Official
Dear Katlego Bogosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team