LP
Lin P
1 reviews | Active since Jan 2011
26 Feb 2018, 14:31
Contractually flawed!
Good day
Thank you for your feedback.
I now have to pay cash for my 75000km service, as three debit orders have not passed.
However my contract with you guys is that you cover 75000km, 90000km, 105000km, 120000km/ Dec 2021 at R557 a month. If I pay cash for my service at 75 0000km- do I get a refund for premiums I have paid, or atleast an extension of my service plan for another 15000km. I now await your further advice.
I have been emailing ********** and ********** I call your offices, and they put me old hold for minutes on end. Or drop my call, and dont bother to call back. Be customer centric- atleast keep me on hold for a minute and say I am looking for information, or say that you need to consult someone, and call me back.
If you are not going to cover my service, I expect a refund, and I want an explanation on how the refund is made up of. Because according to you, you will not extend the service plan for another 15000km, because a new contract must be issued.
Helpful (0)
Replies (3)0
Replies (3)LP
Lin P's updateReviewer Update
26 Feb 2018, 14:47From your wording: "It is however mandatory for all vehicles to be serviced at least once every 12 months, irrespective of the distance covered. A grace period of maximum 1 500 km’s or 30 days on either side of the scheduled service (whichever occurs first) will be permitted from the kilometre or date that a service is due."
Two debit orders have been taken off (January and February to be confirmed ) March 2018 will be third one, thereafter the vehicle can go in for a service at 76500, if you grant me the 1500km grace period.
If you guys are willing to pay for my service at 75000km, then I do not require a refund, but pay for my service at 76500.00km
LP
Lin P's update26 Feb 2018, 14:47
Reviewer Update
From your wording: "It is however mandatory for all vehicles to be serviced at least once every 12 months, irrespective of the distance covered. A grace period of maximum 1 500 km’s or 30 days on either side of the scheduled service (whichever occurs first) will be permitted from the kilometre or date that a service is due."
Two debit orders have been taken off (January and February to be confirmed ) March 2018 will be third one, thereafter the vehicle can go in for a service at 76500, if you grant me the 1500km grace period.
If you guys are willing to pay for my service at 75000km, then I do not require a refund, but pay for my service at 76500.00km
Innovation Group's replyOfficial
28 Feb 2018, 15:50Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
Innovation Group's reply28 Feb 2018, 15:50
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
LP
Lin P's updateReviewer Update
27 Mar 2018, 09:35Good day, my debit order bounced due two debit orders still going off my account. I got confirmation on the 2 March that the policy for my Toyota was cancelled, and still the debit order went off. Please ensure that the funds taken for my Toyota for the months of February and March are transferred to the account for my Nissan, and confirm what the outstanding balance is, so I can settle my account. My Nissan is due for a service, and you guys are not taking my enquiries and nor my mails seriously- hence the need to post online.
LP
Lin P's update27 Mar 2018, 09:35
Reviewer Update
Good day, my debit order bounced due two debit orders still going off my account. I got confirmation on the 2 March that the policy for my Toyota was cancelled, and still the debit order went off. Please ensure that the funds taken for my Toyota for the months of February and March are transferred to the account for my Nissan, and confirm what the outstanding balance is, so I can settle my account. My Nissan is due for a service, and you guys are not taking my enquiries and nor my mails seriously- hence the need to post online.