Consider your clients, they matter.

I am writing this complaint and requesting assistance with intervention. I have been complaining to innovation group wrt the warranty work done on my vehicle, they authorised and pay Auric Auto to perform work on my car after complaining about poor workmanship but they (auric auto) denies working on my car. I asked them(innovation Group)to assist in resolving the matter but they don’t want to assist rather I must be the one resolving it myself. The question that I have is why does innovation group don’t want to get involved in this process. What are my rights in this regard. What are their complaint processes and resolutions to their clients or they just ignores clients in the dark? This is another eye opener to those customers who still having warranty policies, understand what you might get across and you will be all alone at the end of the business day. And those who want to buy policies ask this relevant questions of what must happen or will happen when you complain about poor workmanship. Otherwise their business is growing drastically.