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stalin F

1 reviews | Active since Apr 2013

13 Mar 2019, 14:25

****** business

They work with auto and general where i tried to claim after break down my vehicle was servicedd at RMI approved now all of the sudden he is not on their approved list so i cant claim they should have stated and provided their service provider as to me they only told me service vehicle at RMI approved

0
Replies (3)
Innovation Group
Innovation Group's reply13 Mar 2019, 15:03
Official
 Hi Stalin ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply15 Mar 2019, 15:06
Official
Dear Client

 Our customer service team tried to contact you but have not been able to reach you. 

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-3-2***6.

Kind regards,
Complaints Team
Innovation Group
Innovation Group's reply15 Mar 2019, 16:04
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team