Complaints about absa innovation group

I am currently having a policy with ABSA Innovation Group for mechanical warranty which am paying well monthly. But I got a breakdown now they not coming to a party. they adviced me to get a towing truck which they will pay R1000 and me will pay the difference, I got the truck and towed the car to a workshop . I lodged a claim with absa innovation group that my car it will be repaired by registered RIM dealer which is near to my place but they are refusing to help me cause that dealer is not listed in the panel or having relationship with them and also want to dictate to dealership if he can registered with the innovation group panel for R1000 how he must charge clients.