Complaint Against Innovation Group

Dear Hellopeter Team, I am writing to express my extreme dissatisfaction with the ongoing poor service I have received from the Innovation Group, specifically their call centre , since December 2023. This recent experience has unfortunately become the norm, rather than the exception.

My most recent call on [6 February 2024] was particularly frustrating. Despite spending over an hour on the phone and at Tyremart, I was shuffled between different departments without any resolution. I had to repeatedly explain my situation, highlighting the lack of communication between staff members and the complete disregard for customer time.

Furthermore, the consultants displayed a noticeable lack of enthusiasm and willingness to assist me. It felt as if customer service was a secondary concern, leaving me feeling unheard and distressed. This is a stark contrast to the prompt and efficient service I once received for as similar claim last year.

The past three months with Innovation Group have been a nightmare. My calls for help have gone unheeded, despite my reasonable expectation of timely and proficient service. This is especially disappointing given my previous positive experiences with your company.

I am not one to complain lightly, but I feel it is crucial for you to be aware of the unacceptable service your clients are receiving. I urge you to investigate this matter thoroughly and implement immediate improvements to your customer service protocols. Additionally, I would like assurance that my issue will be promptly resolved and that steps will be taken to prevent future customers from enduring similar ordeals.

I trust that you will take this complaint seriously and act swiftly. I look forward to your prompt response, outlining a plan for resolution and ensuring a positive outcome for this situation.

Thank you for your time and attention to this matter.

Sincerely, Ms Letsoalo