ND
Nolitha D
1 reviews | Active since Mar 2024
07 Mar 2024, 11:15
Complaint
I was insured with this Company for vehicle extended service plan and my premiums were deducted up to the end of February 2024. However, When i took my vehicle for service on 06 February 2024 they could not pay for for it citing that my contract expired end of August 2023.
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Innovation Group's replyOfficial
07 Mar 2024, 11:17Dear Nolitha Dalasile, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Mar 2024, 11:17
Official
Dear Nolitha Dalasile, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team