LM
LERATO M
1 reviews | Active since Feb 2024
05 Feb 2024, 16:20
complain
I have a motor warranty with is still active and my car has a problem with turbo They decline the claim based on the the service of the car , they said that their contract said that the car need to be service on a yearly basis with a told them that i look at the kelometers . I feel that the company its just playing with people
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Innovation Group's replyOfficial
06 Feb 2024, 07:53Dear Lerato Mfandelani, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Feb 2024, 07:53
Official
Dear Lerato Mfandelani, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team