AJ
A J
1 reviews | Active since May 2023
09 May 2023, 11:43
**** company, stay away!
**** company. I took the premium package with them, and I have had electrical issues with my car and this is what they said: “ The rejection of the claim is based on the following reason: steering columns switch are not covered components. steering buttons are not covered components. rear exhaust rubber not covered components as per policy terms and conditions. As such, the decision to decline your claim is based on the terms and conditions of your policy after applying principles of fairness and equity. Our reasons for rejection are not limited to the above and we reserve all rights in this regard.”
They will find every reason not to cover you. Stay away!
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Replies (1)Innovation Group's replyOfficial
09 May 2023, 12:05Dear A J, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply09 May 2023, 12:05
Official
Dear A J, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
