Claims rejected / Customer Service

<p> </p> <p>I’ve purchased a BMW 120d in November 2014 and the vehicle finance was done by ABSA, they offered me a two year mechanical warranty which I never claimed once. In October 2016 I got a call from Innovation Group advising that my warranty will expire the end of November 2016 and they offered me two year mechanical warranty which I accepted. The agent told me that after 3 consecutive debit orders the policy will be active.</p> <p> </p> <p>Last week a funny noise came from the engine and I immediately called Innovation and the agent advise me I must take the car to one of the RMI Dealers, I booked the vehicle in by Autoworks. The dealer identified the problem and been struggling since last week to get approval on the quotation.</p> <p>This morning Innovation rejected the claim because of waiting period. The contract states 3 consecutive debit orders which were deducted from my bank account. The first time I have a claim and its being rejected and the bad service, I asked the agent to speak to the manager they such’s ***ards put me on hold and never came back. </p> <p> </p> <p>These insurance companies are ripping as off</p>