DN
Deserene N
1 reviews | Active since Apr 2018
02 Mar 2023, 14:19
Claims process is disasterous
Do not consider them . The claims process is exhausting , frustrations and quiet frankly I was made to feel like an idiot,
You don't have peace of mind. They don't give you the full details when you ask questions. Each person tells you something else. 3 weeks I'm trying to book my car in. They even made me renew buy telling me my claim will be sorted .
Don't even go there .
As soon as I find something better. I'm cancelling !!OMG
Instead of giving me a migraine the innovation group should give better customer service
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Innovation Group's replyOfficial
02 Mar 2023, 15:14Dear Deserene Naidoo We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Mar 2023, 15:14
Official
Dear Deserene Naidoo We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team