Claims not paid in full

Warranty claim complaint Extended Warranty Claim: IGD department. DO NOT take this policy. They give a list of things they pay for but when it’s time to pay.. they make excuses. I put through a claim for my overheating car.. benefit is R12 500 but they approved R6000. These people are ****mers. I logged a complaint.. got an email without a reference to say someone will call me, I’m still waiting, call was made on Wednesday. I called again today, was told someone will call me after their meeting. These people don’t take their clients serious.. this is not the 1st time, I always have to fight and escalate things for a policy that I pay for without any hassle. This policy is a ****!!!!!!!be careful when joining these ****mers.