SB
SIDNEY B
1 reviews | Active since Sept 2019
14 Sept 2024, 10:31
Claims not honourd!!!
Very dissatisfied with the service I'm getting from innovation group. Took my car to a dealer for repairs with the warranty policy I have with innovation but my claim is being declined and surprisingly I'm only covered for stripping costs and have to pay for my repairs,when I check with the dealer they are still waiting for communication from innovation group.i dont even get a call to make other arrangements since you are putting me on hold,now I'm stuck with no car and a warranty policy that don't honour their part but know when to take my money. Useless!!!
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Innovation Group's replyOfficial
16 Sept 2024, 08:43Dear Sidney We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply16 Sept 2024, 08:43
Official
Dear Sidney We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team