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Onica N
1 reviews | Active since Jun 2022
23 Aug 2022, 14:29
Claims not attended
Maybe is just because i am a girl and im young i dont know😢😢🤦♀️🤷♀️... since last of last week (10 August 2022 ) i took my car to service city at benoni for repairs. i hav extended warrantly with innovation group ME and Service city employees we have been calling them and they say they will send the assessor after that they keep quite. i dont know what to do now . its been 3 weeks without my car and i really wanna use it
everymonth they are deducting smoothly debit orders but when is their turn to help us they are so slow and ******** my policy no MFC/MIP1/***
pls help me😢😢😢😢😢😢😢
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Replies (3)
Innovation Group's replyOfficial
23 Aug 2022, 14:45Dear Onica Nkuna,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply23 Aug 2022, 14:45
Official
Dear Onica Nkuna,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's replyOfficial
24 Aug 2022, 10:38Dear Onica Nkuna,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply24 Aug 2022, 10:38
Official
Dear Onica Nkuna,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
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Onica N's updateReviewer Update
24 Aug 2022, 10:58Thanks you a lot my claims is attended and im happy they paid everything im giving them 5 star
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Onica N's update24 Aug 2022, 10:58
Reviewer Update
Thanks you a lot my claims is attended and im happy they paid everything im giving them 5 star