ZP
Zaid P
1 reviews | Active since Nov 2022
29 Oct 2024, 15:37
Claims Avoidance and Empty Promises
I had my vehicle serviced on the 11th October 2024 and followed all necessary steps as mentioned in the policy documents, however the vendor and myself are having difficulty getting innovation to pay out this claim. Nobody is coming back to us after multiple emails and calls, and we are being promised callbacks that never happen, and it seems nobody knows what's happening in that department.
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Innovation Group's replyOfficial
30 Oct 2024, 08:51 Dear Zaid Parker We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply30 Oct 2024, 08:51
Official
Dear Zaid Parker We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
ZP
Zaid P's updateReviewer Update
02 Nov 2024, 11:09I've not had a satisfactory result. Please avoid innovation group. They will fabricate information to avoid paying out claims. They completely ignore the manufacturer's manual, and base their assessments on their own information which they claim to get from the manufacturer, which contradicts what the owner's manual says. I've seen began a legal process.
ZP
Zaid P's update02 Nov 2024, 11:09
Reviewer Update
I've not had a satisfactory result. Please avoid innovation group. They will fabricate information to avoid paying out claims. They completely ignore the manufacturer's manual, and base their assessments on their own information which they claim to get from the manufacturer, which contradicts what the owner's manual says. I've seen began a legal process.