IM
Innocentia M
1 reviews | Active since Sept 2022
16 Sept 2022, 15:10
Claims and the Roadside assist
I am really disappointment in this company, the is no follows up or any feedback regarding claim. They wasted my time and energy, the worse part is they keep moving my car but no one seems to know where the car is. I have been waiting for the release letter but I have not received yet. I was also told not to stress but the storage and towing fee as they will cover it, now i am told i need to cover it myself,
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Replies (2)IM
Innocentia M's updateReviewer Update
16 Sept 2022, 15:21Good day Innovation Group,
The service is really bad there, you don't update your clients with the claim, the roadside assist department is bad also. You definitely will get a zero rate, i will never refer anyone i know to this company. I have been waiting for my release letter for my car, so that i can fix it myself. When it time to debit you will be taking your money but the service is poor. No one calls you but you are the one who need to do a follow up yourself.
The service is really bad there, you don't update your clients with the claim, the roadside assist department is bad also. You definitely will get a zero rate, i will never refer anyone i know to this company. I have been waiting for my release letter for my car, so that i can fix it myself. When it time to debit you will be taking your money but the service is poor. No one calls you but you are the one who need to do a follow up yourself.
IM
Innocentia M's update16 Sept 2022, 15:21
Reviewer Update
Good day Innovation Group,
The service is really bad there, you don't update your clients with the claim, the roadside assist department is bad also. You definitely will get a zero rate, i will never refer anyone i know to this company. I have been waiting for my release letter for my car, so that i can fix it myself. When it time to debit you will be taking your money but the service is poor. No one calls you but you are the one who need to do a follow up yourself.
The service is really bad there, you don't update your clients with the claim, the roadside assist department is bad also. You definitely will get a zero rate, i will never refer anyone i know to this company. I have been waiting for my release letter for my car, so that i can fix it myself. When it time to debit you will be taking your money but the service is poor. No one calls you but you are the one who need to do a follow up yourself.
Innovation Group's replyOfficial
19 Sept 2022, 07:44Dear Innocentia Motsumi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Sept 2022, 07:44
Official
Dear Innocentia Motsumi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team