CLAIMING OF MECHANICAL BREAKDOWN

<p>MY CAR BROKE DOWN, I CALLED THE INSURANCE THAT NORMALLY WITHDREW MONEY FROM MY ACCOUNT, ON MY STATEMENT IT SHOWS MECHANICAL BREAKDOWN, TO GET THE NAME OF THIS INSURANCE I HAD TO CALL MY BANK OF WHICH THEY ASSISTED WITH THE NAME AND NUMBERS OF THE INSURANCE. I CALLED THEM FOR ASSITANCE, THEY TOLD ME THEY HAVE THEIR OWN DEALERS THEY WORK WITH, THAT I DIDNT HAVE A PROBLEM WITH. I CHOOSE THE DEALER AND THE INSURANCE WAS SUPPOSED TO ORGANIZE THE TOWING COMPANY TO TOW MY CAR FROM HOME, UNFORTUNATELY THEIR TOWING COMPANY WAS GOING TO BE DELAYED AND WAS ADVISED TO GET A TOWING COMPANY AND WILL BE REIMBURSED IN 15-30 WORKING DAYS, THE DAYS HAVENT PASSED SO I AM PATIENT WITH THAT. I FURTHER ASKED FOR DOCUMENTS WHICH SHOWS WHICH COMPONENTS I AM COVERED FOR, THEY NEVER SENT THEM. I ASKED HOW MUCH IS MY ACCESS & I WAS TOLD I DIDNT HAVE. TO MY SUPRISE I AM LATER TOLD I AM ONLY COVERED FOR A MAXIMUM OF R2000.00 WHEN THE CAR CLAIM IS R6305.00 AND HAD TO KEEP CALLING TO FIND OUT WHAT IS GOING ON WITH MY CLAIM, AND ASKED AGAIN FOR THE DOCUMENTS. I AM A VERY DISSATISFIED CUSTOMER THAT I AM ONLY TOLD HOW MUCH I AM COVERED FOR WHEN THE CLAIM HAS TO GO THROUGH.</p>