CLAIM REJECTION - TIRED OF THERE TERRIBLE SERVICE @ INNOVATION GROUP!!!!

CLAIM REJECTION - TIRED OF THERE TERRIBLE SERVICE @ INNOVATION GROUP!!!!

Warranty Claim No - 683864

I am so tired of the terrible service from Innovation Group. Everytime one submits a claim you have to call so many times and the agents do not have a clue of what the policies actually cover.

My mechanic registered the claim and the agent advised him NOT to strip the vehicle and advised that an assessor would come out. The assessor arrives 3days later and says that he cannot assess the vehicle because it it NOT stripped, how pathetic is this.

I then call the customer centre and request to speak to a supervisor regarding my claim, as expected no supervisor could be found as they are always in meetings when you call. The agent confirmed that the surpervisor would call me back before the end of business today. To date NO CALL.

We now receive a rejection letter stating that no mechanical faults were. I do not understand why we take out these policies to cover our vehicles if you need to go through this to get a claim approved. Completely unacceptable!!!!!

I am so tired of I nnovation Group as everytime I have submitted a claim there has been an issue.