CLAIM REJECTION. NO FEEDBACK

I got a call from Paul who told me the claim can not be processed because of the component not being covered. Repetition. 1. Why is MFC covered? He says the policies are different as per the company that sells them. Why do you sell different policies to different companies?This does not give your customers options as the decision is already made up for them. 2 The MFC claim was initially rejected for the same reason as mine but eventually overturned and was paid out. Why was it overturned and mine is not? 3. I requested for the policy information for the MFC covers for me to see what the difference is from mine but he is unable to provide it to me as he can ONLY assist me with my policy and nothing else. What are you hiding?? Where is your transparency? TCF???? This brings me back to the first point that I made, why are you selling different policies according to the bank? Are you not one administrator and the banks are there to assist you in selling your product? Had I taken the cover on my own capacity, what policy would you have sold to me? Would it be comprehensive? An important factor that Paul failed to answer: WHY WAS THE MFC CLAIM OVERTURNED AFTER IT WAS INITIALLY REJECTED?? WHY????? And NO, this complain is NOT finalised as per the sms you just sent me.