Claim rejection

Took my car to the dealer for a major service and the dealer said the claim will not be paid by the Innovation group as the cambelt had to be replaced on 120k. I advised that I purchased the vehicle after 120k and the consultant I had spoken to assured me that the cambelt would be covered on the major service. Called the Innovation group and spoke to Petrus in the claims department and he advised that the consultant probably didn't understand what I was asking of him. Not my problem if you do not train your consultants correctly. Debit order gets deducted without fail and I am not in arrears. They logged a request with the complaints department ref no. Reference no. QY72022\31068. Now I have to wait 24-48 hrs for them to get back to me. Quick to sell and debit money only for the problems with claims to arrive after the fact. Would not advise anyone to take out one of these policies.