Claim Rejected Without a Valid Reason

Innovation Group rejected my claim without a valid reason. My car was smoking and I took it to a dealer in Durban. Assessment was done and the claim was lodged with the Innovation Group. I then received a letter of rejection saying my car was modified. I bought this car as the second owner and there was nothing saying it was modified and the insurance companies when i was doing quotes i always tell them that the is not modified when asked.

I am not very happy with this treatment from the Innovation Group. I do not know where are they getting this information because the car wasn't modified and I contacted, they also confirmed that the car was never modified.

Everytime when i am trying to lodge a claim with the Innovation Group they always gives me hard times and i am very annoyed by the service i receive from this company.