Claim rejected, very poor reason given!

Purchased MotorMend warranty with used vehicle in January 2017. Took vehicle in for a service and to diagnose an issue where the steering column was discovered to be in need of replacement. All services are up to date.

The policy states that the "Steering Mechanism" is covered, with no explicit exclusions stated. When the service agent put through the claim, it was rejected and advised that the steering column is excluded. This is not mentioned in the sales document which is the only document I was shown when I purchased the warranty. The actual policy document (which I had to hunt for online) does not exclude the steering column either. I see I am not the only unhappy customer with the same complaint on HelloPeter. This is totally unacceptable. The steering column is part of the steering mechanism, and the claim needs to be honoured.