Claim Rejected Unfairly – No Proper Consideration of Policy Benefits

I am extremely disappointed with the handling of my claim by Absa Warranty (ID ***).

The dealer submitted a claim for a faulty PCV valve on my Opel Corsa as an additional equipment claim and the claim was rejected without what I believe to be proper consideration of the policy terms.

According to my understanding of the policy:

The failure relates to a component linked to the fuel/emissions system, which forms part of the vehicle’s broader mechanical and electrical systems. The policy also includes an “Additional Component Cover” benefit for items not specifically listed, which does not appear to have been considered in my case.

As a paying customer, I expect fair treatment and a proper assessment of my claim in line with the policy I am paying for monthly.

I would appreciate a prompt response and resolution.