claim rejected, extended warranty policy

I took an extended warranty policy with Standard Bank,innovation group on the 03/07/2013 with mellisa. I phoned to check whether the policy is still updated I was told its expiring this year december. My understanding was the policy will only kick in once the manufacture's warranty exprires which was august last year. I spke to zandi who requested proof of when the manufactures warranty expired, which i did send to her,only to tell me she did sent to admin for them to amend the policy because the inception date was captued incorecty,. My claim was also rejected, I had to pay cash. reason is the 30000km service was late. I only bought the car in Sept 2012. the 30000 km was done by the previous owner. I spoke to mandla about this and he requested proof of contract which i did send as well to him. Zandi promised to get back to me when i last spoke to her on the 27/7/15 regarding this matter. No one boders to phone me. On the 4/7/15 spoke to ***an and he told me my policy is null and void it doesnt exist and no claims will ever be paid on my policy. Im disgusted with you guys. Its not my fault that the 30000km was late. Want my refund and policy active. My future claims to be done too