1 reviews | Active since Feb 2014
Claim Rejected due to a Technical reason
I have a Policy with the Innovation group, I have tried to claim for the Gear Box cover which is particularly why i took the cover initially. I'm being told that even though my vehicle has been serviced which i have proof of, they are rejecting the claim. Now first of all, Innovation Group sells you a dream over the phone and gives you an affordable low premium for the "Convenient Cover" but when its time to process the claim, they will find any reason not to pay it out. This is a small technicality that Innovation Group does not consider when processing claims. I have proof that my car has been serviced, i have all the invoices for the parts purchased and dates of service at a workshop. I can provide all this info but Innovation group is still rejecting claim. The issue is that not all terms and conditions are mentioned over the phone, the T's & C's are only sent once a telephonic agreement is made over the phone so it makes it difficult to have everything in order when you claim if when you telephonically agree to the policy your car had been serviced at a non RMI approved dealer. I need this claim to be reconsidered for this reason.
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
After careful consideration, we regret to inform you that we will not be able to honour your claim due to the policy terms and conditions. Kindly be advised that the policy may assist with service related failures after two services have been conducted on the vehicle. Please be advised that you would require to service, your car at any approved RMI dealer in order for the policy to assist with any mechanical failure covered by the policy going forward.
Should you not be satisfied with the outcome of your complaint, you may follow the complaints procedure stated in your policy documentation.
We trust that the above meets with your understanding and should you require further assistance, kindly contact our customer care department on *** quoting reference no. 118316.
Kind Regards.
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
After careful consideration, we regret to inform you that we will not be able to honour your claim due to the policy terms and conditions. Kindly be advised that the policy may assist with service related failures after two services have been conducted on the vehicle. Please be advised that you would require to service, your car at any approved RMI dealer in order for the policy to assist with any mechanical failure covered by the policy going forward.
Should you not be satisfied with the outcome of your complaint, you may follow the complaints procedure stated in your policy documentation.
We trust that the above meets with your understanding and should you require further assistance, kindly contact our customer care department on *** quoting reference no. 118316.
Kind Regards.
Tumi Bacela