LM
Leah M

1 reviews | Active since Jan 2024

13 Sept 2024, 12:51

Claim rejected.

I claimed for my radiator to be replaced, and i was told i was negligent. and i explain to them that i bought the car and i was not aware that it was in accident when bought as the dealership didn't disclose. i drove the car the for 10 months and i had to replace the engine, and while the mechanic was busy with it discovered that the radiator is faulty also, i tried to claim and my claim was rejected. so i would like to know who opens up the car when they buy it, or was i suppose to open up the engine and take off the bumper to make sure that everything is fine. am not happy with Innovation because they assume i was negligent whereas i was on even involved in an accident. they can even go inquire with my insurance if i claimed for accident or not.

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Replies (1)
Innovation Group
Innovation Group's reply13 Sept 2024, 13:20
Official
Dear Leah Moabi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team