Claim rejected by Innovation Group

I signed a contract for a full maintenance plan with Innovation group when I purchased my vehicle. I discovered that there was something wrong with my clutch and subsequently took it in to the Ford Barloworld Tygervalley branch to check it out. It was confirmed by the technician that my clutch was worn out due to wear and tear and needed replacement.

The relevant information and pictures were sent by the dealership to Innovation Group in order to have the claim processed. After many emails Innovation Group rejected my claim with no good reason. Always looking for the easiest way out. It has been an extremely unpleasant experience with Innovation just looking for reasons not to pay the claim, pointing fingers back at the dealership, where the cause of the clutch damage is clearly due to wear and tear over the 54 111 km the vehicle has driven over almost 4 years.

Innovation Group are a bunch of ****** that sell you a maintenance plan to give you peace of mind when purchasing a vehicle and then do not keep to their end of the agreement when there is a claim that needs to be paid.

I was told by my financial consultant, when I initially bought the vehicle, that if warranty does not cover the damages then maintenance should hence why the plan was strongly recommended by MFC Finance for my vehicle and for that reason I signed up for the plan.

My maintenance plan lapses in the next 3 months and as such it is evident to note that Innovation now ducks and dives from all liability without giving any good reason to do so.

Regards, A very unhappy and betrayed customer.