Claim rejected and pathetic service from Motor Mend department

<p>A motor warranty claim was rejected for the replacement of my vehicle's oil cooler. When enquiring why this was the case I was advised that because it is not an <strong><em>internal </em></strong>lubricated component of the vehicle's engine (unlike some other manufacturers designs, my vehicle's oil cooler is mounted <em>on the side</em> of the engine). Claims management was adamant that due to the oil cooler failing the <em><strong>internal</strong> </em>requirement, there was no claim. They would not even register the claim!</p> <p> </p> <p>Considering the R7,500 repair cost, I would have been far better off having saved the R388 monthly premium over the past 12 months. This would have given me 62% of the repair cost and I would then only have been R2,844 out of pocket. Now I am 12 months' worth of premium (R4,656) down <em><strong>plus </strong></em>the R7,500 repair cost - a tidy R12,156.</p> <p> </p> <p>To add insult to injury, when I formally registered a complaint with them, I was advised that it would take 7 to 14 <em><strong>business</strong> </em>days for the complaint to be given any attention! Way to go to infuriate an already disgruntled client. I have subsequently cancelled the policy.</p> <p> </p> <p>If I could rate them a zero, I would.</p> <p> </p> <p>Steer well clear of these sharks! They're more than happy to collect your premiums and impose an initial three month waiting period, but good luck getting a claim paid.</p> <p> </p>